Something broken?
Tell us properly.

Email [email protected] with the game name, your device model and OS version, the app version and a short description of what happened. A screenshot helps enormously.

It depends on the title. Games with accounts and online play keep progress on our side and can usually be restored — include the account or player name you used. Offline titles keep progress on the device only, so a reinstall or a new device starts fresh.

Purchases are processed by Apple and Google, not by us, so we never see your payment details. Send us the receipt from the App Store or Google Play along with the game name and we will restore the item. Refunds themselves are handled by the store that took the payment.

Write to [email protected] from the address associated with your account, or with your in-game player name, and say which game. Each title's privacy policy — linked from its store listing — sets out exactly what is held and for how long.

That is a separate product with its own support address: [email protected].